Refund policy

REFUND POLICY
KOJA Skin & Laser Experts do not offer refunds for treatment received or products used, however if you change your mind within 14 days
of purchase if no sessions have been redeemed you are entitled to a refund. If for any medical reason you are advised not to continue with 
your course of treatments, please obtain a medical report from your UK registered doctor. If you have used any sessions, then this will be 
deducted from your refund value as a pay as you go cost. I understand that KOJA Skin & Laser Experts can’t be held responsible for any 
unknown side effects which may occur as a result of having laser treatments. If you wish to amend your package KOJA Skin & Laser 
Experts can assist with this.

CANCELLATION POLICY
A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours notice. Depending on whether you are on
a course of treatments or purchasing a single session:
- If you give at least 48 hours notice of cancellation no penalty will be incurred
- If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session